A panel of four superb speakers presided over a gathering, which was at times fairly sombre, in Stationers' Hall last night and elaborated on the challenges mentioned in the title of the event. Not one of the speakers was totally despondent and they all injected humour and their passion for their market into what they had to say. Martin Wilde of Martin Wilde Associates, gave some great statistics from research carried out this summer and due to be published in the autumn. For example 45% of 400 B2B Office Product Buyers had all bought office products from Amazon! This in itself was cause for the one of the sombre moments. Simon Drakeford, CEO of Corporate Member Euroffice, followed on and emphasised that service was, and would continue to be, one of the things which attracted, kept or lost customers. Steve Bilton, CEO of FusionPLUS Data, a division of Evolution Software, said there was still room for the smaller independent dealers and Steve Haworth, Group Sales and Marketing Director from Corporate Member Evo, ended his fascinating presentation by urging everyone not to panic! From left to right in the image you can see, seated behind the table, Martin Wilde, Simon Drakeford, Steve Bilton, Steve Haworth, and Liveryman Gordon Christiansen who had organised the evening and Tony Mash, Chairman of the Industry Committee at the lectern.