I thought that I would share with you an email I received this morning. It reads as follows:
My wife and and I were sitting opposite a woman who has had a tough time with cancer and has difficulty in eating. I asked Sue of the catering staff if it was possible for the woman's food to be pureed so that it was more digestible. Sue immediately dealt with the situation, was most considerate and was a great credit to the Company. The best tribute to her was that the person concerned was able to enjoy the meal which she finished completely.
This makes me so proud to be Clerk of this great Company and I would like to personally thank Sue Carson and all the Catering staff for giving us such wonderful and kind service. I am very lucky to have such a good team behind me.
The next time you see Sue, please take the opportunity to thank her for 'going the extra mile'.